Bandwidth Issues Statement on Recent DDoS Attack
“To our customers and partners:
I’m pleased to report that our mitigation efforts are proving successful. Bandwidth’s network has been largely stable and operating at normal service levels since the evening of
In the midst of some incredibly challenging moments, I have been inspired by the response of our customers. We’ve had some difficult conversations this past week, but for every tough call, we’ve had multiple positive, supportive ones. Even as our customers are understandably concerned, we’ve been moved by the many demonstrations of support we have received. Some of our very largest customers have been at the table with us, fighting shoulder-to-shoulder in unprecedented ways and collaborating with us to defend the ecosystem.
We are staying vigilant, and our confidence is growing.
First, we will continue to vigorously defend against these attacks.
Second, we continue to serve our customers with transparency, candor, and integrity. Some of you may have suffered service impacts as a result of this attack. In every conversation, ticket, and TAC call, we will reinforce that your trust and faith in Bandwidth is deserved.
Finally, we will continue to collaborate with our customers and partners to keep the VoIP ecosystem strong. The attackers took advantage of the unique characteristics of real-time communications, as well as the highly interconnected nature of our industry. Our deep collaboration with some of Bandwidth’s most intrepid customers and partners allowed us to go on the offensive against the perpetrators in an unprecedented way. Our response to this attack is enhancing the playbook for how to fight back against an industry-wide threat for which there is no off-the-shelf response. We will make every effort to share these learnings in hopes of making our entire ecosystem safer.
Thank you for your partnership,
Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging, and emergency services. Backed by a global network of more than 60 countries reaching over 90 percent of GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth’s APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and was the first Communications Platform-as-a-Service (CPaaS) provider to offer a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day. More information is available at www.bandwidth.com.
This press release includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. All statements contained in this press release, other than statements of historical facts, are forward-looking statements. The words “anticipate,” “believe,” “continue,” “estimate,” “expect,” “intend,” “guide,” “may,” “will” and similar expressions and their negatives are intended to identify forward-looking statements. We have based these forward-looking statements largely on our current expectations regarding the distributed denial of service (“DDoS”) attack discussed above, as well as data loss or other security breaches, our ability to asses and remedy the DDoS attack referenced above, and legal, reputational and financial risks resulting from this or other cybersecurity incidents. These forward-looking statements are subject to a number of risks and uncertainties, including, without limitation; projections about future events and financial trends that we believe may affect our financial condition, results of operations, business strategy, short-term and long-term business operations and objectives and financial needs, risks related to our rapid growth and ability to sustain our revenue growth rate, competition in the markets in which we operate, market growth, our ability to innovate and manage our growth, our ability to expand effectively into new markets, risks that the anticipated benefits of the acquisition of Voxbone may not be fully realized or may take longer to realize than expected, our ability to operate in compliance with applicable laws, as well as other risks and uncertainties set forth in the “Risk Factors” section of our latest Form 10-K filed with the
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Investor Contact, Sarah Walas, Bandwidth, 919-504-6585, [email protected]; Media Contact, David Doolittle, Bandwidth, 919-275-5571, [email protected]