Nomadic emergency calling solutions
Deliver accurate location data to public safety answering points (PSAPs) for on-the-go-users.
Enable faster emergency responses with Bandwidth’s Dynamic Location Routing
With Dynamic Location Routing (DLR), users can freely move around a campus or office building—and their 911 service will always give accurate location information, down to the building, floor, or room from where the call is placed.
How does it work?
DLR pairs the caller’s information with their provisioned location via defined network elements like subnets, WiFi access points, and Ethernet switches/ports. Then, DLR routes calls and the location information available to the right public safety answering point (PSAP).
Why Bandwidth?
North America-wide coverage
100% PSAP coverage across the U.S. and Canada
Easy location management
Update addresses through our portal, APIs, or bulk upload.
Zero-risk testing
Use 933 test calls to verify accuracy—not a live 911 call.
Solve compliance
Compliance-forward solution and country-specific automated provisioning workflows
Trusted by leaders
Dynamic 911 for Microsoft Teams: We helped build it—now we provide it.
Custom solutions
Create bespoke emergency comms stacks with our partners like 911 Inform, 911 Secure, and 9Line.
Future-forward comprehensive emergency services solution
From Paris to Portland, our enhanced emergency services have you covered.
in 40+ countries
911 network
provisioning & validation
from our emergency support team
933 Testing, emergency call center, notifications, and redundant routing
Your 911 ecosystem—built your way
Integrate with our trusted 911 partners for tailored, cloud-ready safety stacks.
- Compatible with: Avaya, Cisco, Mitel, Teams and most other phone systems
- Adds on-site 911 call alerts, provisioning, and rich location details (like floor or entrance)
- Integrates with Avaya, Cisco, Mitel and similar phone systems
- Gives real-time visibility with maps, video, and two-way comms
- Native Cisco integration
- Provides real-time, dynamic insertion of compliant and validated address information
E911 compliance explainer
What is a dispatchable location?
Your validated street address + suite or floor(or similar information necessary to adequately identify the location of the calling party)—so responders know exactly where to go.
Why does RAY BAUM’s Act matter?
RAY BAUM’s Act establishes the “dispatchable location” concept for Interconnected VoIP services and other 911-capable services. This more precise location information is critical to achieving successful emergency outcomes for calls originating from multi-line telephone systems (MLTS).
Where does DLR come in?
Specificity saves lives. DLR makes it automatic for nomadic and softphone users.
What’s your use case?
Higher Ed
Route responders to the exact classroom or building.
Healthcare
Protect staff and patients across facilities.
Telematics & IoT
Convert device-based latitude/longitude (X,Y) to real-world addresses instantly.
Microsoft Teams
Move to Microsoft Teams with fully supported, certified e911 that’s powered by Bandwidth DLR.
Emergency calling FAQs
E911 stands for enhanced 911, and is an emergency connectivity system used in North America that ensures when you dial 911, your precise location information is shared with emergency responders. This lets public safety find you as quickly as possible and improve emergency outcomes.
Enhanced 911 is part of the 911 system that automatically ties your location to a 911 call—whether it’s a specific address, or geographical coordinates. In short, E911 are location services for 911 calls.
E911, or enhanced 911 calling, delivers emergency connectivity through traditional PSTN connectivity of cellular and landline networks.
On the other hand, Next Generation (NG) 911 is a newer, Internet Protocol (IP) based system that can integrate more types of caller data and communication channels (like texting) to improve emergency responses.
Any incoming 911 call is routed to one of the over 6,000 Public Safety Answer Point (PSAP) across the country. An emergency dispatcher working at a PSAP answers your call, and receives your exact location through the E911 software. Then, emergency services are sent to your location.
E911 services are required for 2-way consumer voice services such as Multi-Line Telephone Systems (MLTS), and all interconnected VoIP service providers. The FCC requires this for the safety of VoIP users and employees on communications platforms. Our E911 guide goes more in-depth on these requirements.
It’s also important to note that these regulations are often changing, so staying up to date with evolving requirements like Kari’s Law or the Ray Baum’s Act are critical for employee safety.
There’s no question that setting up E911 solutions can be difficult—but that’s why we’re here! Depending on your E911 provider, you’ll have different steps to manage emergency services.
For enterprises, it can be hard to work around evolving emergency laws and regulations, but Bandwidth’s experts make it simple with award-winning tools like Maestro, and can answer any questions you have.
The E911 regulations established by the FCC are mandatory for all interconnected VoIP service providers. RAY BAUM’s Act and Kari’s Law are designed to protect the safety of VoIP users who expect that when they dial 911 from a communications platform of virtual phone, emergency responders know exactly where they are and offer emergency services quickly.
Kari’s Law states that your phone system must automatically notify the front desk, security office, or administrative personnel for every 911 call within your network. Learn more about Kari’s Law.
