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Research Report
Create a cohesive CX by uniting communications platform
The customer experience is top of mind for every organization…especially those that operate a contact center. Nowhere is CX success (or failure) more visible.
You’ll Learn:
- The role CX plays in your company’s continued success
- How to pick and choose the right components for an effective, enterprise-wide CX strategy
In this report Blair Pleasant, President and Principle Analyst of COMMfusion LLC, walks you through the evolution of enterprise CX, breaks down the opportunities enterprises have to create a more cohesive strategy across multiple platforms, and details the barriers and potential solutions, such as centralizing core capabilities at a carrier level, for creating a more unified enterprise CX that goes beyond the walls of the contact center.
Download the Report
Learn more about the report
Learn more about the report from directly from Blair Pleasant, Jason Sommerset, and Matt Brown including how Bandwidth’s services help businesses create more cohesive customer experiences.
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