Research Reports

Create a cohesive customer experience by uniting your communications platform

The customer experience is top of mind for every organization, especially those that operate a contact center; nowhere is CX success (or failure) more visible. Meeting the CX vision of your enterprise can be challenging, but by leveraging both your Unified Communications (UC) and contact center applications in tandem, you can better serve your customers with a customized experience.

In this white paper Blair Pleasant, President and Principle Analyst of COMMfusion LLC, walks you through the evolution of enterprise CX, breaks down the opportunities enterprises have to create a more cohesive strategy across multiple platforms, and details the barriers and potential solutions, such as centralizing core capabilities at a carrier level, for creating a more unified enterprise CX that goes beyond the walls of the contact center.

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Learn more about the report from directly from Blair Pleasant, Jason Sommerset, and Matt Brown including how Bandwidth’s services help businesses create more cohesive customer experiences.

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