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LIVE WEBINAR
Bend, Don’t Break: Building Resilient Voice Networks for Contact Centers
Voice continues to be the most trusted communication style for resolving complex customer issues, and channel partners play a critical role in delivering that experience. This session focuses on how partnering with a carrier that owns and operates its own network gives you a strategic advantage: greater control, higher reliability, and a more secure, consistent voice experience for your customers. This webinar is intended for Channel Partners looking to learn how leveraging a direct-to-carrier relationship strengthens their customers’ contact center performance, reduces support friction, and helps partners differentiate their offerings while driving long-term customer satisfaction and retention.
Channel Partners will learn:
- Why voice remains a critical channel for customer issue resolution in modern contact centers.
- The benefits of unbundling telephony to maximize resiliency and control for your customer’s contact center.
- Practical strategies for ensuring your customer’s voice infrastructure is resilient and secure.
Register today
SPEAKERS
Lauren Brockman
Sr. Director of Product Management
Lauren is the Commercial Product Lead for Bandwidth’s Direct-to-Enterprise product portfolio, featuring Bandwidth’s award-winning MaestroTM solution. She is passionate about transforming the customer experience and challenging the way we think about communications today—bringing new and innovative software-driven communications solutions to market. Lauren is a 25-year veteran of the telecom industry and has worked in new product development, product management, finance, corporate restructuring, and M&A for a variety of communications companies prior to joining Bandwidth in 2017.
Sammy Homsi
Senior Director, Channel Sales
Sammy is the Senior Director of Channel Sales at Bandwidth Inc., where he leads the company’s US Channel organization. He is passionate about driving the growth and execution of Bandwidth’s US Channel strategy, focusing on building and scaling strategic partnerships that expand market reach and turn visionary ideas into powerful corporate growth engines. Sammy has been an integral part of the Bandwidth team since joining nearly three years ago to help build the company’s Channel program from the ground up, bringing a proven track record of strategic partnership development and market expansion to his leadership role.
Eric Hewell
Solution Marketing Manager
At Bandwidth, Eric drives go-to-market strategy with the mission to help partners build exceptional communications to deliver the best customer and employee experience possible. As someone who is embedded within Bandwidth’s global products and revenue teams, he has helped launch numerous products to help businesses of all shapes and sizes future proof, scale, and modernize their comms stacks.
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