WEBINAR

Mythbusting: How to fix improper spam call labels

Have your business calls been labeled “Spam Risk” or “Scam Likely?” The industry is cracking down on fraudulent calling. But this introduces another problem: tightening restrictions can sometimes impact legitimate businesses with improperly assigned call labels. How do you fix this? Many emerging solutions already advertise a “silver bullet” against any improper call labeling. We’re here to set the record straight and break the tough news—there is no silver bullet.
You’ll Learn:

In this session, we’ll discuss the rise of call labeling and debunk common myths. Find out:

  • Where do spam labels come from?
  • Does A-level STIR/SHAKEN attestation stop call labeling?
  • Do branded calling solutions override call labels?

SPEAKERS

Sarah Delphey

Director of Global Trusted Solutions, Bandwidth

Sarah is a distinguished expert in telecommunications, specializing in communications identity, fraud prevention, and risk management. Currently, as the Director of Global Trusted Solutions at Bandwidth Inc., Sarah leads the consolidation and alignment of product strategies in areas like Know Your Customer (KYC), fraud mitigation, and communications risk assessment.

Sarah’s leadership extends across multiple prior roles at Bandwidth, including Director of Abuse and Risk Operations, where she oversaw fraud and risk management strategies, and Manager of Approvals and Traffic Assurance, guiding risk assessment and compliance teams.

Marissa Brinkman headshot

Marissa Brinkman

Sr. Solution Marketing Manager, Bandwidth

At Bandwidth, Marissa drives go-to-market strategy with the mission to help enterprises build exceptional communications to deliver the best customer and employee experiences possible. As someone who is embedded within Bandwidth’s global product & revenue teams, she has helped launch numerous products to help businesses of all shapes and sizes future proof, scale, and modernize their comms stack.