Author archive

Jonathan Burns

Five questions to evaluate a SIP trunk provider

April 19, 2021

How to scale your comms with SIP

April 16, 2021

Free SIP trunks: Do they exist?

April 7, 2021

5 questions you should ask a prospective cloud commu…

March 28, 2021

CCaaS and beyond: Transforming contact center success

February 23, 2021

BYOC

Centralizing management of your UC stack in the age of WFH

February 10, 2021

How to save money on your contact center

November 13, 2020

How to troubleshoot VoIP call quality issues

October 28, 2020

Optimize your contact center with interactive voice …

October 14, 2020

Packet loss: Why does it happen and how do you prevent it?

August 4, 2020

Are you getting value from your CPaaS?

July 10, 2020

Is compliance the next major battleground for automation?

February 25, 2020