ccaas integration

Genesys Cloud CX

Deliver global, resilient customer experiences with Bandwidth’s BYOC solution for Genesys.

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Get the direct effect with Bandwidth

When to bring Bandwidth as your carrier

You’re moving from on-prem to Genesys Cloud CX

Clear the path for your enterprise contact center migration with built-in porting and toll-free expertise.

You’re using another CCaaS, but looking at Genesys

Take control of your numbers & spend by consolidating with the cloud-native carrier that powers Genesys.

You want better cost savings & support

Centralize your SIP services, save, and get direct-to-carrier flexibility & support to BYOC with other platforms.

You need AI/ML in your call flows

Add conversational AI and voice authentication to call flows with carrier-level advanced routing.

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Genesys BYOC on Bandwidth App

See how easily you can set up to deliver global, resilient customer experiences with Bandwidth’s Bring Your Own Carrier (BYOC) solution for Genesys Cloud CX.

"I was looking for consolidating our carrier, because obviously we were doing our digital transformation journey moving over to Genesys. I still recall my first meeting with the Bandwidth team. And in the next 45 minutes, my lines were really hot. Integration done with Bandwidth platform and we are not going back to any of those carriers ever again."

Vipin Kalra, Lead Engineer, Collaboration & Contact Center

Migrate without skipping a beat

Take control of your enterprise migration and avoid costly mistakes and migration migraines. Our proven migration playbook lets you:

Connect parallel SIP trunks to your existing contact center infrastructure
Port your numbers without changing your platform
Migrate your enterprise contact center to Genesys Cloud CX

Porting with Bandwidth?

Your customers will never notice a thing with software-driven number management.

Get dedicated toll-free porting specialists
Schedule porting down to the minute
Trigger ports on-demand
Manage numbers in real-time
Control 100% of your numbers

How it works

1. Connect to Bandwidth

Our global cloud-native network bridges your existing infrastructure and Genesys Cloud CX.

2. Choose Genesys Cloud CX

Connect with Genesys and configure your CCaaS deployment with their all-in-one cloud contact center solution.

3. Plan your migration

Orchestrate your migration around your needs, with the ease of software-powered porting & tools.

4. Integrate your comm stack

Leverage software agility and platform openness to integrate critical CPaaS capabilities at the carrier level.

5. Convert your Contact Center

Separate the porting process from your actual migration for a seamless and successful move to the cloud.

Enterprise Integrations

Connect your existing partners to Bandwidth with our suite of custom integrations across UCaaS, CCaaS, conversational AI, and voice authentication.

See the Integrations

Simplify your CX stack with Maestro™

2x white-glove support. 5x redundancy.

You can’t fail with the power of Bandwidth and Genesys by your side. We’re here to help you succeed‚ no matter what you need.

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Resources for you

Research Report

Genesys Cloud CX

Get the direct effect with Bandwidth

When to bring Bandwidth as your carrier

You’re moving from on-prem to Genesys Cloud CX