The privacy and security of your personal information is important to Bandwidth Inc. (“Bandwidth,” “we,” or “us”). We recognize the trust that you place in us when you provide your personal information to us.
Information You Submit. We collect information that you submit when you visit a Bandwidth Website or the Bandwidth Platform, including:
Information We Collect from You or Your End Users to provide Bandwidth Services. We may collect information from you through the Bandwidth Websites or the Bandwidth Platform in connection with the provision of Bandwidth Services to you for a variety of purposes, including the registration and management of your account, the facilitation of your access to and use of the Bandwidth Platform, communication with you, responses to your questions and comments, the measurement of your interest in Bandwidth Services, the improvement of Bandwidth Services, notifications about special offers, the customization of your experience with us, the solicitation of information from you, including through surveys, the resolution of disputes and troubleshooting, the prevention of potentially prohibited or illegal activities, and the enforcement of our Acceptable Use Policy.
We keep records of our customer support interactions, including your name, contact information, and any additional information that you choose to share with our customer support team. We do this to better manage our relationship with you, track problems over time, and confirm that we resolve your concerns effectively and efficiently. We exercise great care with the information that is provided to us during our customer interactions, but you should be aware that we maintain and store this information. If there is sensitive information that you do not want us to store, please do not provide it to our customer service or sales teams.
As a communications provider, we necessarily have access to certain information required for the transmission of voice and/or messaging traffic, including to other communications providers. This includes call and message metadata and the content of both voice and messaging traffic. We store and maintain such information only as necessary to deliver messaging and voice traffic in accordance with our agreements with you, to comply with applicable laws and law enforcement requests, and to achieve our legitimate business purposes (including taxing, billing, and collection of payment for the Bandwidth Services). If you have specific questions about the collection or storage of information relating to voice and messaging traffic, please contact firstname.lastname@example.org for more information.
How does Bandwidth use the information Bandwidth collects?
In addition to the uses described above, we may use the information that we collect from you to:
How does Bandwidth share your information or your end users’ information?
We do not sell your information to any third parties. Period.
As noted above, as a communications provider, we necessarily have access to certain information required to transmit your voice and/or messaging traffic, including to other communications providers. This includes call and message metadata and the content of both voice and messaging traffic. We necessarily share some information to transmit your voice or messaging traffic.
We may share your information with service providers we engage to perform services on our behalf, including payment processing, order fulfillment, customer relations management, and data analytics. We contractually require these service providers to safeguard the information we provide to them. We also restrict these service providers from using or disclosing information except as necessary to perform services on our behalf or to comply with legal requirements.
We may share your information in accordance with applicable law. This may include disclosure to respond to subpoenas, court orders, or other legal process when we believe in good faith that disclosure enforces or protects our rights, protects your safety or the safety of others, or responds to other government requests.
We may share your information with other communications providers to prevent fraud or to investigate and resolve suspected fraud, harassment, security issues, threats to networks, or other unlawful activity.
We also may share information with directory publishers (who publish white pages, yellow pages and other similar directories) and directory assistance providers (who provide telephone numbers or addresses to those asking for that information). We may limit how this information is used. These companies must honor restrictions you have asked for, such as that your information not be published or used for marketing.
If you have elected to have your name, address and telephone number published in white pages directories, it will be public information. Once public, that information may be used by others for their own marketing or to create marketing lists.
We may share your information to obtain a credit report and as provided for in our agreements with you, subject to applicable law.
If we engage in a merger, acquisition, divestiture, consolidation, asset sale, or in the unlikely event of bankruptcy, we may share or transfer certain information, subject to standard confidentiality agreements.
We may share aggregated or anonymous information with third parties, including investors. For example, we may disclose the number of visitors to Bandwidth Websites or the number of our customers.
What security practices does Bandwidth use to protect your information?
How do you opt-out of receiving marketing materials or other information from Bandwidth?
How can you contact Bandwidth?
900 Main Campus Drive, Suite 100
Raleigh, North Carolina 27606
Effective July 11, 2018