The privacy and security of your personal information is important to Bandwidth Inc. (“Bandwidth,” “we,” or “us”). We recognize the trust that you place in us when you provide your personal information to us.
Separate agreement(s), including applicable Terms and Conditions, govern the service(s) that we provide to you (the “Bandwidth Services”).
What information does Bandwidth collect from you?
Information You Submit. We collect information that you submit when you visit a Bandwidth Website or the Bandwidth Platform, including:
- Your contact information and other identifying information, including your name, your email or mailing address, your phone number, identifying information about your business, or other similar information;
- Your personal identification information, including information such as your account number, password, or username;
- Information about your personal preferences, including your marketing preferences; and
- Information that you submit as an applicant to join our team, including your resume and other information commonly included in your resume.
Information Collected Automatically. We collect some information about you automatically. For example, we may collect your IP address, the browser you use, the pages that you visited to refer you to a Bandwidth Website or the Bandwidth Platform, the pages that you visited on the Bandwidth Websites or the Bandwidth Platform, and other data that we may use to analyze and administer the Bandwidth Websites or the Bandwidth Platform.
We have implemented and use Google Analytics’ Display Advertising. We have implemented the Remarketing with Google Analytics feature of Google Analytics’ Display Advertising to advertise online. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using Google’s Ads Preferences Manager. Third-party vendors, including Google, show our ads on sites across the Internet. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize and serve ads based on someone’s past visits to our website(s). You also can opt-out of Google Analytics by using Google Analytics’ Opt-out Browser Add-on, which can be found at https://tools.google.com/dlpage/gaoptout/.
Information We Collect When You Attend a Bandwidth Event or Webinar, Visit Us at a Trade Show, or Communicate with Our Sales Team. We also store information about everyone who contacts, or is contacted by, our sales team. This includes your name, your company’s name, your contact information, what Bandwidth Services may interest you, your possible use case, and other information pertinent to the sales process. This helps us respond more effectively to your interest in Bandwidth Services and allows us to tailor our sales approach to your specific needs and interests.
Information We Collect from You or Your End Users to provide Bandwidth Services. We may collect information from you through the Bandwidth Websites or the Bandwidth Platform in connection with the provision of Bandwidth Services to you for a variety of purposes, including the registration and management of your account, the facilitation of your access to and use of the Bandwidth Platform, communication with you, responses to your questions and comments, the measurement of your interest in Bandwidth Services, the improvement of Bandwidth Services, notifications about special offers, the customization of your experience with us, the solicitation of information from you, including through surveys, the resolution of disputes and troubleshooting, the prevention of potentially prohibited or illegal activities, and the enforcement of our Acceptable Use Policy.
We keep records of our customer support interactions, including your name, contact information, and any additional information that you choose to share with our customer support team. We do this to better manage our relationship with you, track problems over time, and confirm that we resolve your concerns effectively and efficiently. We exercise great care with the information that is provided to us during our customer interactions, but you should be aware that we maintain and store this information. If there is sensitive information that you do not want us to store, please do not provide it to our customer service or sales teams.
As a communications provider, we necessarily have access to certain information required for the transmission of voice and/or messaging traffic, including to other communications providers. This includes call and message metadata and the content of both voice and messaging traffic. We store and maintain such information only as necessary to deliver messaging and voice traffic in accordance with our agreements with you, to comply with applicable laws and law enforcement requests, and to achieve our legitimate business purposes (including taxing, billing, and collection of payment for the Bandwidth Services). If you have specific questions about the collection or storage of information relating to voice and messaging traffic, please contact email@example.com for more information.
We are a PCI Level 3 Merchant and have completed the Payment Card Industry Data Security Standard’s SAQ-A. We use third parties to process credit card information securely. We are not a PCI-certified Service Provider. To bill and collect for Bandwidth Services, we or our third-party credit card processors may store certain payment information that you provide to us. To obtain Bandwidth Services, you will supply an email address, phone number, password, and/or similar account details. To pay for Bandwidth Services, you will provide us (or our payment processors) with billing details such as credit card information, banking information and/or a billing address.
How does Bandwidth use the information Bandwidth collects?
In addition to the uses described above, we may use the information that we collect from you to:
- Send you marketing materials or other similar communications;
- Determine whether you may want Bandwidth Services;
- Manage the Bandwidth Websites and the Bandwidth Platform;
- Deliver the Bandwidth Services that we provide to you; and/or
- Process your application to join the Bandwidth team.
How does Bandwidth share your information or your end users’ information?
We do not sell your information to any third parties. Period.
As noted above, as a communications provider, we necessarily have access to certain information required to transmit your voice and/or messaging traffic, including to other communications providers. This includes call and message metadata and the content of both voice and messaging traffic. We necessarily share some information to transmit your voice or messaging traffic.
We may share your information with service providers we engage to perform services on our behalf, including payment processing, order fulfillment, customer relations management, and data analytics. We contractually require these service providers to safeguard the information we provide to them. We also restrict these service providers from using or disclosing information except as necessary to perform services on our behalf or to comply with legal requirements.
We may share your information in accordance with applicable law. This may include disclosure to respond to subpoenas, court orders, or other legal process when we believe in good faith that disclosure enforces or protects our rights, protects your safety or the safety of others, or responds to other government requests.
We may share your information with other communications providers to prevent fraud or to investigate and resolve suspected fraud, harassment, security issues, threats to networks, or other unlawful activity.
We also may share information with directory publishers (who publish white pages, yellow pages and other similar directories) and directory assistance providers (who provide telephone numbers or addresses to those asking for that information). We may limit how this information is used. These companies must honor restrictions you have asked for, such as that your information not be published or used for marketing.
If you have elected to have your name, address and telephone number published in white pages directories, it will be public information. Once public, that information may be used by others for their own marketing or to create marketing lists.
We may share your information to obtain a credit report and as provided for in our agreements with you, subject to applicable law.
If we engage in a merger, acquisition, divestiture, consolidation, asset sale, or in the unlikely event of bankruptcy, we may share or transfer certain information, subject to standard confidentiality agreements.
We may share aggregated or anonymous information with third parties, including investors. For example, we may disclose the number of visitors to Bandwidth Websites or the number of our customers.
We may share information, including your name, when we have your consent to do so.
Some information related to your use of Bandwidth Services constitutes customer proprietary network information (“CPNI”). CPNI includes what number you call, when you call, and how long the call continues, among other information. Specific federal laws and regulations protect your CPNI. We protect your CPNI as required by federal law. We only share or disclose your CPNI without your consent: (1) to bill and collect for Bandwidth Services provided to you; (2) to protect you, us, or other communication providers from the fraudulent or illegal use of Bandwidth Services; (3) to protect our rights or property; (4) to provide your (or your end users’) call location information in certain specified emergency situations; (5) to market to you Bandwidth Services among the categories of services or products we already provide to you; and (6) for other purposes permitted by applicable law.
What security practices does Bandwidth use to protect your information?
We work hard to keep your information secure and to prevent unauthorized access to or disclosure of information you have entrusted to us. We have received the internationally-recognized security certification for ISO 27001 (information security management system), and our security efforts grow and adapt in real time to meet the ever-changing threat landscape. To learn more about our security controls, please see https://www.bandwidth.com/legal/security-controls/. Nonetheless, given the nature of the services we provide, we cannot guarantee that information provided to us will be secure during transmission through public networks, while conveyed to other entities while providing communications in an interconnected landscape, or within our own network and systems or when that information may be conveyed to other entities while providing communications in an interconnected landscape.
How do you opt-out of receiving marketing materials or other information from Bandwidth?
If you receive marketing materials or other information from us that you no longer wish to receive, you can opt-out at any time by using the link to unsubscribe contained in each communication or marketing email. You also can contact firstname.lastname@example.org to request that we remove your name and contact information from our distribution lists.
How can you contact Bandwidth?
900 Main Campus Drive, Suite 100
Raleigh, North Carolina 27606
Effective July 11, 2018