MAESTRO
Call Intelligence
Capture your calls at the source. Built into the Bandwidth network, Call Intelligence delivers secure, transcribed, and redacted call records tailored to your enterprise needs.
Stop patching recordings together
Recording bundled into a UCaaS or CCaaS license starts after the platform has touched the call. That leaves capture gaps your team has to find and fix. Bandwidth owns and operates the network that carries your calls, so capture starts at the source. IVR, transfer, agent handoff: one continuous record, even when your platform changes.
Capture at the carrier layer
Bandwidth forks call audio over SIPREC before it reaches any software endpoint. Your recordings don’t depend on your CCaaS or UCaaS license.
One vendor, one record
Recording, Transcription, and SI (Super Intelligence) Redaction run on the same network that carries your calls. No middleware to build or maintain.
Set it up your way
Build redaction policies, group your phone numbers and assign one policy to the whole group, and give each teammate the access their role needs, all from the Bandwidth app.
Take action on your data COMING SOON
Spot risks and trends sooner. Call summaries, sentiment, and policy alerts via our Policy Monitoring Agent show which calls need attention.
How Call Intelligence works
Call Intelligence is Bandwidth’s network-native portfolio for capturing, transcribing, and securing call data. Because we operate at the carrier layer, your data is processed before it ever reaches your software endpoints—no middleware, no extra integrations, no extra vendors.
Record
Capture inbound calls at the network layer, from start to finish. Recordings stay in storage for up to 30 days.
Transcribe
Turn your recorded calls into text after each call ends via batch transcription.
Redact
Use advanced AI to mask standard PII types in audio recordings and transcripts. You provision it for each phone number.
Take action COMING SOON
Get visibility into call summaries and sentiment, and set up automatic alerts for policy violations via our Policy Monitoring Agent.
Get to your records
Play back recordings and read transcripts on the Insights page in the Bandwidth App. Or pull them through our API.
Apply your learnings
You decide what to record, redact, and keep. Set policies across teams and numbers, and give your authorized team members access to the calls they need to review.
Support your enterprise’s compliance needs
Set one policy for each team, and let the Policy Monitoring Agent flag policy violations against your own rules. Give your team read-only access to the calls they need to review, all within the Bandwidth app.
PRODUCT TOUR
Call Intelligence
Call Intelligence FAQs
Call Intelligence is Bandwidth’s network-native portfolio for capturing, transcribing, and securing call data. It works at the carrier layer, so your data is processed before it reaches your software endpoints.
Super Intelligence (SI) redaction masks standard PII types in call audio and transcripts with advanced AI. You provision it for each phone number, and can customize it to support your enterprise’s specific redaction needs.
No tool does that on its own. Call Intelligence gives you recording, transcription, and redaction tools. You decide how to use them to meet your own standards and obligations.
No. Bandwidth captures calls on the network before they reach your platform, so capture doesn’t depend on your platform license.
You can use the Insights page in the Bandwidth App to find a call, play the recording, and read the transcript. If you’d rather work in your own systems, pull recordings and transcripts through our API. Either way, you’re getting the full call, including the IVR, transfers, and agent handoffs.
