Defy compromise in your enterprise communications

Bandwidth Maestro is a cloud-based orchestration platform that allows enterprises to connect, create, and compose communication workflows with ultimate simplicity.

Instead of locking you into a walled garden where all services must come from one vendor, Maestro is technology-agnostic. It bridges Bandwidth’s owned-and-operated global network with pre-built integrations for the industry’s best UCaaS, CCaaS, conversational AI, and voice authentication providers. Using a drag-and-drop Visual Builder, you can easily add advanced capabilities like caller authentication and virtual agents directly into your call flows.

No. Maestro is built to support your enterprise regardless of where you are in your digital transformation. We can connect to on-premise, hybrid, and pure cloud contact centers. In fact, Maestro helps organizations seamlessly navigate complex cloud migrations, allowing you to easily shift traffic from legacy on-premise deployments to leading cloud platforms at your own pace.

Maestro is designed for Global 2000 enterprises—particularly in industries like retail, hospitality, manufacturing, healthcare, and finance—that want to simplify their jobs and remove obstacles blocking innovation. It is specifically built for IT, infrastructure, and communications leaders who need to consolidate global telecom vendors, handle complex cloud migrations, and integrate AI or fraud prevention tools without being locked in by vendors or slowed down by in-house development.

Maestro helps global enterprises achieve their envisioned stack interoperability and associated benefits through four key benefits:

• Accelerate migrations and future-proof communications: Maestro connects to both on-premise and cloud contact centers, helping you simplify your cloud migrations and consolidate & automate number management. It future-proofs your tech stack by giving you the ability to swap out best-in-class tools without having to worry about complex integrations into the contact center itself.
• Deliver better customer experiences: Maestro makes it easier to control the customer experience right at the communications routing level. You can easily integrate conversational AI and self-serve tools to reduce agent interactions, and verify callers more quickly for a faster time to resolution. Ultimately, this leads to significant cost savings by reducing Average Handle Time (AHT).
• Simplify global communications management: Consolidating vendors through Maestro gives you a single global point of contact and a unified management experience. It simplifies interoperability with best-in-class providers, allowing you to natively integrate the vendors you want into your call flow while Bandwidth acts as your partner for regulatory compliance.
• Bolster resiliency and security: Rely on a 5x carrier redundant* Toll-Free solution that helps avoid a single point of failover. Maestro also allows you to layer security features throughout your communication channels, minimizing customer friction by using advanced technological features—like Pindrop voice biometrics and Call Verification—to securely authenticate callers with minimum friction.
• Rebuild trust in your outbound calls: Maestro trust solutions includes Number Reputation Management for remediating spam and scam mislabels on your calls, as well as Identity Authentication API to protect enterprises from call branding spoofing and fraud exposure.

To start using these services in your communications, talk to an expert.

The Visual Builder is a no-code, drag-and-drop graphical user interface (GUI) included in the Maestro platform. It allows IT leaders to visually map out, create, and manage complex inbound call flows—including advanced routing, AI integrations, and failover scenarios—without needing extensive telecom or coding knowledge. You can design communications workflows as easily as drawing them on a whiteboard.

Bandwidth’s Maestro portfolio protects against contact center fraud through its Trust Services product suite, which offers a comprehensive, cloud-based approach to tackling both inbound and outbound security threats.

Inbound fraud prevention: Maestro verifies and authenticates incoming calls to prevent bad actors from pretending to be customers and stealing private information. It accomplishes this by offering Call Verification and a pre-built Pindrop Integration, which prevents scammers while lowering average handle times and creating frictionless experiences for legitimate customers.

Outbound spoofing protection: Increasing fraud in outbound calls, combined with improper spam/scam labels on your legitimate calls, is eroding trust in outbound calls from contact centers, leading to low call answer rates. Maestro combats this using outbound trust solutions like Number Reputation Management, the Identity Authentication API, and Identity Presentation ^{(Coming soon)}. Together, these tools verify call origins, display accurate branded caller information, and actively monitor and remediate improper “spam” or “scam likely” labels to restore customer trust.

Proactive AI-Powered Insights: Our Anomaly Detection for Voice (ADV) solution uses a proprietary AI/ML model to identify anomalies in voice traffic that could signal fraud or network failures. Instead of reacting after the fact, enterprises receive proactive alerts via email or webhook, allowing them to take immediate action against potential threats.

Unlike legacy carriers that are slow to adapt, or cloud competitors that try to force you into “walled gardens” by building their own AI tools, Bandwidth Maestro gives you the freedom of choice: choose the platforms that are best for your business and CX vision. We focus on what we do best—providing a highly resilient, owned-and-operated IP network covering 65+ countries (93% of the global GDP)—while giving you pre-built integrations to seamlessly plug in the third-party providers you actually want to use.
*Available in some markets