Mitigating fraud in your contact center
- Your carrier’s role in voice authentication
- Migrating to the cloud with more control
- How to turn CX into a competitive advantage
- Creating resiliency and agility in your contact center
Contact centers in the cloud are here to stay.¹ But before optimizing in the cloud, there is the issue of migration without customer disruption. Can contact centers optimize their cloud deployment to deliver these three main goals?
- Outstanding customer experience
- Service differentiation
- Fraud prevention
1. By 2026, Gartner expects contact center cloud agents to represent 49% of global agents and 78.8% of end-user spend
Pindrop and Bandwidth will explore this topic together, with a special focus on how it impacts financial services. Join us to hear how a Fortune 500 bank is mitigating fraud while moving to the cloud thanks to this unique partnership. Bandwidth provides the agility, reliability and resiliency of the cloud, while Pindrop augments the cloud with it’s voice authentication and anti-fraud solutions.
Ketuman leads market intelligence at Pindrop. He has an extensive background in both early stage and late stage startup companies and has a proven record of helping companies achieve sustainable growth and profitability. His career spans across multiple industries including telecommunications, media, technology and consulting. After getting an MBA from the Stephen M. Ross School at Ann Arbor, he has led several high impact initiatives at various companies including new market entry, product launches, M&A and strategic transformation projects.
Jay has been in the technology industry for over 25 years working in various roles in sales, professional services, and software engineering. His career has spanned multiple industries including banking and finance, hospitality and travel, retail, public utilities, and government. He has spent the last 15 years as a subject matter expert in speech applications, contact center technologies, and security. He has been with Pindrop since 2013, serving in multiple roles within the organization.
Travis lives and breathes our market-facing strategy by leading a team of product marketing experts whose mission is to help Enterprises overcome telecomplexity — a phrase that we’ve coined to describe the unique challenges that face enterprises who are using communications technology to deliver the best Customer Experience & Employee Experience possible. As someone who is embedded within Bandwidth’s global product & revenue teams, he has helped numerous businesses of all shapes and sizes to envision how Bandwidth’s Universal platform can help them future proof, scale, and modernize their comms stack.