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Using Agentic AI to Build Smarter Communication Experiences
The future of communications is being written by developers, and the key is agentic AI: AI-driven agents that can orchestrate and adapt communication operations autonomously. Whether you’re building an intelligent IVR, streamlining internal operations, or embedding AI into new applications, agentic AI unlocks powerful new ways to make user workflows and customer experiences more adaptive and intelligent. Watch to see how agentic AI can supercharge operational agility and CX to help scale your business.
In this webinar, we’ll discuss:
- The fundamentals of agentic AI
- How MCP enables interoperability between AI models and telecom APIs
- Key considerations for secure and responsible MCP deployment
- Common use cases for embedding agentic capabilities into communications
SPEAKERS
Michaela Kotarba
Product Manager II DevX
As the Product Manager for our Developer Experience team, Michaela Kotarba is shaping API-first development and AI-driven solutions at Bandwidth. She holds a degree in Computer Science and Psychology from Duke University, where she co-authored two publications on health behavior. Michaela began her career as a full-stack software engineer before transitioning into product management. She led the launch of Bandwidth’s MCP Server package in September and is excited to continue her work at the intersection of human experience and agentic innovation.
Doug Armstrong
Director Product Management AI/ML
Currently the Director of Product Management of AI/ML at Bandwidth, Doug Armstrong has decades of experience as a software engineer, solutions architect and leading global pre-sales and consulting engagements. With a common thread of telecom, mobile and advanced analytics throughout, these experiences have collectively shaped his insights in how Bandwidth designs, builds and applies practical applications that leverage AI and ML today.
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