Liz Fieno
Author

Liz Fieno

Content Strategist
Liz Fieno is a Content Strategist at Bandwidth. Liz focuses on writing about Bandwidth's Enterprise market offering, including Bring Your Own Carrier (BYOC), SIP Trunking, E911 & Emergency Regulations, and Contact Center solutions.
Blog Contact Center Voice

How to add conversational AI to your toll-free voice

Blog Contact Center

Contact Center AI: 2024 Guide

virtual agent icon on top of phone
Blog Contact Center

6 reasons why contact centers unbundle their toll-free

Blog Security Voice

How to calculate fraud scores in your contact center

fraud scores
Blog Voice

Webex Calling: Cloud Connect vs. Local Gateway, Explained

Webex calling phone icon and cell phone
Blog Contact Center

What is cloud migration? Cloud migration 101

enterprise building and server in cloud
Blog Contact Center

What’s keeping IT leaders up at night?

Blue maze with icons spread across
Blog Contact Center Unified Communications Voice

The state of enterprise cloud adoption: 2023

Blue buildings and server in the cloud
Blog Unified Communications Voice

Your SBC for Microsoft Teams direct routing: 2023 guide

Microsoft Teams logo and a server in cloud indicating hosted SBC for Microsoft Teams Direct Routing and how it works
Blog

What you missed at Enterprise Connect 2023

Blog Unified Communications

Bandwidth wins Internet Telephony Product of the Year

Microsoft teams user interface with copy that says "Duet for Teams is award-winning Again
Blog Voice

Preparing for the UK ISDN/PSTN switch-off

Blog Emergency Unified Communications Voice

Operator Connect vs. Direct Routing for Microsoft Teams

Blog Contact Center

Why Genesys is Sunsetting MultiCloud CX

Blog Messaging Unified Communications

How to send SMS and MMS texts from Microsoft Teams

A mobile with a text cloud with Microsoft Teams logo indicating how to send texts from Microsoft Teams
Blog Emergency Phone Numbers Regulations Unified Communications Voice

What is non-fixed VoIP? A complete business guide

A phone and Wifi signal indicating a non-fixed VoIP user
Blog Emergency Regulations Security

Telecom compliance in the U.S. and around the world

Blue globe and white cloud with purple phone
Blog Contact Center Voice

How to unite telecom, voice authentication, and CCaaS: Webinar recap

Blog Contact Center

How to integrate voice authentication into your contact center

CCaaS dashboard with magnifying glass in corner
Blog Phone Numbers Toll-Free Voice

How to get a toll-free number for your business

Calling a toll-free number from your mobile phone