Simplify your Microsoft Teams PSTN connectivity with voice, messaging, and emergency from Bandwidth:
Bring Bandwidth as your Direct Routing provider for control and flexibility to manage real-time fail-over, call forwarding, and re-routes.
Improve employee safety and maintain emergency compliance with the provider that helped build Teams’ Dynamic 911, backed by our secure nationwide network.
Send and receive SMS and MMS with Send-to, an award-winning Teams messaging app that works natively with Bandwidth numbers.
Migrate without a hitch thanks to our software-driven SIP, dedicated onboarding specialists, and disruption-free porting.
The Bandwidth support experience means you have a migration partner, not just a provider. You’ll be backed by our award-winning support and regulatory expertise.
Build your own calling plan to phase out on-prem equipment, pool usage across users, and outsource technical expertise.
Guarantee your dynamic location routing meets compliance standards like RAY BAUM’s Act without burdening 911 with live calls with Bandwidth’s 933 testing.
Manage all of your numbers—from Microsoft Teams to Webex to Genesys to Five9—with one platform-agnostic communications cloud.
Have your employees (or customers) asked you for SMS and MMS capabilities within Microsoft Teams? With Send-To, you can become the hero of your employee and customer experience with cross-channel collaboration.
with your Bandwidth onboarding specialist.
with your existing solution.
to stage all your numbers for migration (or rollbacks if needed).
with our easy-to-use App and APIs.
with Bandwidth’s 933.
texting with your Bandwidth numbers.
to the cloud in real time with our easy-to-use software.
Connect your existing partners to Bandwidth with our suite of custom integrations across UCaaS, CCaaS, conversational AI, and voice authentication.
Request your free proof of concept and start scoping your migration path.
Direct Routing is Microsoft’s original Bring Your Own Carrier (BYOC) solution for Teams—which means you can get all of the benefits from going direct-to-carrier, plus the feature-rich platform of Teams. Major benefits of Direct Routing include:
1. Communications flexibility: Direct Routing gives enterprises flexibility over Direct Inward Dialing (DID) numbers, IVR, call routing, call recording, and locations.
2. Migration control: With granular control over your numbers and on-premise equipment, Direct Routing offers a controlled, disruption-free migration path. You can move your comms stack to the cloud and host your SBC with your Direct Routing provider, or maintain your on-premise equipment for extra control.
3. Global reach: If you need PSTN connectivity in more than the ~16 countries Calling Plans are currently available in, your Direct Routing partner can offer coverage everywhere you have customers and employees.
4. Fast access to support: Compared to purchasing wholesale PSTN connectivity via Teams Calling Plans, Direct Routing gives you access to your provider’s support, network operations, and number management teams.
To connect Direct Routing to the PSTN for voice and emergency, enterprises need:
Your Microsoft SBC connects your Microsoft Teams users to your Direct Routing provider. Without an SBC, there would be no way to send media and voice between devices via the PSTN. In addition to terminating SIP trunks, your SBC acts as your voice firewall. Whether you choose to host your SBC or not, Microsoft Teams will send calls to the SBC, and then to the PSTN or emergency services provider with IP-based SIP trunks.
