Bandwidth Extends 911 Emergency Services Capabilities with New Partnerships To Address the Needs of Large Enterprises
“With these best-in-class partners, whatever your operating environment looks like, we can now tailor-make an end-to-end emergency services solution on the Bandwidth platform that is cloud ready and customized for your unique environment,” said
Bandwidth’s new partners provide the application layer for 911 caller location management, including location auto-discovery capabilities, for customers using Avaya, Cisco/BroadWorks, Mitel and other popular IP-based phone systems, encompassing both on-premises and remote workers. This application layer integrates with Bandwidth’s routing layer, including its industry-leading dynamic location routing, along with Bandwidth’s 911 access layer that connects with the thousands of public safety answering points (PSAPs) nationwide–giving enterprises that are subject to
911 Secure offers a mix of cloud-based, on-premises and hybrid Next-Generation 911 services for Avaya, Cisco, Mitel, Teams and most other phone systems. The company’s solutions provide for the locating of IP phones, on-site notification when 911 is called and an application that allows for remote workers to self-provision their location. These tools provide additional data to the PSAP. One example of the data provided is enabling emergency responders to know the most appropriate entrance of a building, with a floorplan on their tablet telling them exactly where to go and which elevator could accommodate a stretcher, to get where they are needed quickly and efficiently.
911inform provides first responders and on-site personnel with real-time situational awareness and pinpoint location data during an emergency. 911inform’s single pane of glass solution provides detailed maps, live video feeds and bi-directional communications to first responders during an emergency, as well as remote control of doors, cameras, phones, HVAC, fire and alarm systems, paging, strobes and other IoT premises-based technologies. The company’s solutions integrate with Avaya, Cisco, Mitel and similar phone systems.
9Line Software provides native integration with Cisco phone systems, including
In today’s increasingly complex global regulatory landscape, Bandwidth aims to use its seat at the table with the leading standards and rulemaking bodies to provide customers with critical support and over-the-horizon insights on important regulatory developments. Bandwidth offers emergency services in 38 countries and territories worldwide, with Standard Address-based Routing, Coordinates-based Routing, and Dynamic Location Routing, as well as user-friendly APIs, to help automate and streamline the integration process for ease of operations so customers can easily embed 911 access into their applications. Bandwidth’s 911 solutions are among only three that have been certified for use with Microsoft Teams Direct Routing, and are powering Zoom Phone as well. Bandwidth was awarded “Most Innovative Product” by UC Today in July for its DuetSM for Microsoft Teams Direct Routing solution.
More information about Bandwidth’s emergency services offerings and
Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering 90 percent of global GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth’s APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and was the first Communications Platform-as-a-Service (CPaaS) provider offering a robust selection of APIs built around our own network. Our award-winning support teams help businesses around the world solve complex communications challenges every day. More information is available at www.bandwidth.com.
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David Doolittle, Bandwidth, [email protected]