Advanced Call Routing (ACR) Custom Announcements

Configure real-time custom announcements before call handling begins, using text-to-speech or your own prerecorded .MP3 or .WAV file. This supports a range of use cases, such as hybrid or multi-CCaaS environments, where enterprises need the ability to insert network-level announcements, especially when a downstream CCaaS platform is unavailable or experiencing delays.

To enable this service please reach out to your account representative.