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A three‑part live deep dive series for CX and telecom leaders on how to block AI‑powered fraud upstream, lift answer rates, and rebuild trust in voice with carrier‑level insight and network‑grade identity control.
Session 1: Fix ‘Scam Likely’ labels
Session 2: Stop AI & deepfake fraud
Session 3: Expose network blindspots
Who should definitely watch:
IT Directors, Voice Architects, and Contact Center Leaders
LEARN ABOUT
- The ‘Scam Likely’ fix: How to manage number reputation and pre-call identity check at the carrier level to improve outbound answer rates.
- Architecting upstream defense: How to integrate voice biometrics and deepfake detection directly into the call flow to reduce AHT and fraud risk.
- Eliminating blind spots: Using AI-driven analytics and carrier visibility to troubleshoot delivery failures and monitor traffic anomalies in real-time.
- The consolidation ROI: How centralizing identity and security within your SIP trunking stack eliminates vendor sprawl and saves cost
SPEAKERS
Lauren Brockman
Sr. Director of Product Management
Lauren is the Commercial Product Lead for Bandwidth’s Direct-to-Enterprise product portfolio, featuring Bandwidth’s award-winning MaestroTM solution. She is passionate about transforming the customer experience and challenging the way we think about communications today—bringing new and innovative software-driven communications solutions to market. Lauren is a 25-year veteran of the telecom industry and has worked in new product development, product management, finance, corporate restructuring, and M&A for a variety of communications companies prior to joining Bandwidth in 2017.
Elijah Robertson
Director, Product Management
Elijah Robertson is an experienced product leader who specializes in roadmap for business, driving and executing product vision. He focuses on delivering cross functional collaboration between company and customers to deliver successful measurable results. He’s a lead on the enterprise market offer, focusing on visualizing and delivering various communication platform services. A few of Elijah’s specialities include product strategy, managing partners and multi platform technical integrations.
Marissa Harrell
Manager, Product Marketing
At Bandwidth, Marissa drives go-to-market strategy with the mission to help enterprises build exceptional communications to deliver the best customer and employee experiences possible. As someone who is embedded within Bandwidth’s global product & revenue teams, she has helped launch numerous products to help businesses of all shapes and sizes future proof, scale, and modernize their comms stack.
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