Secure Comms Are Resilient Comms
Voice fraud in insurance has crossed a threshold. The threat that once required human coordination—scripted callers, stolen credentials, patient social engineering—has been replaced by AI-generated bots that are faster, cheaper, and nearly indistinguishable from a legitimate policyholder. Fraudsters have become increasingly sophisticated and agile, and human agents are only correctly identifying bot callers about half the time.
This webinar brings together Bandwidth and Pindrop to walk insurance leaders through what that shift means for life, health, and property and casualty insurers, and why network resilience and fraud security need to be solved as one system, not two separate projects. Attendees will leave with a clear picture of today’s threat landscape and a practical framework for evaluating their contact center stack against it.
You’ll learn:
- How fraudsters strike and their impact on enterprises
- How to evaluate your contact center stack
- Why building an integrated network and fraud protection stack is critical for protecting your contact center
Speakers
Lauren Brockman
Lauren is the Commercial Product Lead for Bandwidth’s Direct-to-Enterprise product portfolio which includes Bandwidth’s award-winning Maestro℠ platform. She is passionate about transforming the customer experience and challenging the way we think about communications today—bringing new and innovative software-driven communications solutions to market. Lauren is a 25-year veteran of the telecom industry and has worked in new product development, product management, finance, corporate restructuring, and M&A for a variety of communications companies prior to joining Bandwidth in 2017.
David Tevendale
Bio coming soon
Jason Barr
Jason Barr is Vice President of Healthcare at Pindrop, where he leads the company’s healthcare growth strategy and works with healthcare leaders to strengthen trust, identity, and security in the age of AI. Jason has spent more than a decade in healthcare technology and cybersecurity, with a focus on digital identity, fraud prevention, and protecting critical interactions. A West Point graduate and former U.S. Army officer, he brings a critical-infrastructure mindset to securing healthcare.