Conversational AI in healthcare

Conversational AI in healthcare is stepping in just as patient expectations skyrocket. After COVID, call volume and complexity surged, and patients now expect fast, virtual‑quality answers by phone. To keep up, healthcare organizations are turning to scalable AI that works 24/7 without pulling clinicians from care. The shift is real: 72% of healthcare organizations say AI is critical to their success.[1] And they’re already using conversational tools to solve daily challenges and elevate patient experience. What are the top conversational AI use cases in healthcare? Here are common ways that healthcare companies are using conversational AI to enhance patient communication.  Appointment scheduling and remindersConversational AI can be used for scheduling patient appointments, sending confirmations and reminders, and easy rescheduling. This…

4 reasons why A2P Messaging is the perfect tool for optimizing business operations

By: Anmol Oberoi, Co-founder and CEO of Emitrr There’s no doubt that artificial intelligence (AI) is one of the greatest technological innovations of our era. When combined with A2P messaging, it has tremendous potential to fill in all-too-frequent staffing shortages and optimize business operations. At Emitrr, we’ve combined AI with A2P messaging to fill the staffing gaps that plague many healthcare providers. By listening to our customers about what their biggest challenges are and approaching our solutions with an AI-first perspective, we’ve helped healthcare providers improve communications, workflows, and patient care. While Emitrr’s solutions focus mainly on healthcare, our solutions have profound implications for a wide range of industries and organizations. Here are four key ways A2P messaging can optimize…

Responding to Patient Communication Preferences

Dental Intelligence

Dental Intelligence leverages SMS messaging to transform dental patient communication and create huge financial wins for practices.

SMS Best Practices in Healthcare

Discover current best practices in Healthcare texting.

Patient communication preferences report

Unmet patient communications preferences make 55% of patients switch. Here are the comms channels to make them stay.

SMS for healthcare: Engaging patients while staying HIPAA compliant

For most healthcare providers, “running a business” was not high on their list of big goals or dreams. They typically went into healthcare for patients, not for profit and loss statements or marketing plans. But operating a healthcare business in 2024 means optimizing the practice to stay financially healthy while providing top-notch patient care. And staying financially healthy means connecting with patients to boost engagement with every contact. Elevate patient engagement with SMS messaging In a recent episode of Bandwidth’s State of Messaging Podcast, Kim Howland, Sr. Vice President of Product at Rectangle Health, a healthcare technology company that provides a texting platform, suggested that “a lot of what you’re doing to provide patient care is the business side” of…

HIMSS 2023: New patient expectations and AI’s evolved role were the focus

Highlights of HIMSS 2023: Focus was on changing patient experience expectations and the use of AI to reduce admin overheads

Communication in Healthcare: Options are NOT Optional

A 2023 survey of patients’ communication preferences Over 81% reported that their communication expectations have changed since COVID-19 began. 41% will switch if their healthcare providers don’t offer texting as a communication option Over 56% feel comfortable sharing protected health information over text Over 71% feel more comfortable receiving telehealth care from healthcare providers now than before COVID-19 Is your practice or patient engagement platform taking steps to keep up? Are you working to... Reset your patient communication strategy? Improve health outcomes for patients? Build lasting patient loyalty and reduce patient churn? Not yet? Here's how you get up to speed. Patient communication preferences: the big picture The patient-turned-consumer is far from a COVID-19 relic. The multi-channel communication experience they…

National Doctors’ Day

Happy National Doctors Day! Every March 30th, we celebrate doctors’ endless kindness and self sacrifice. Celebrate a doctor in your life on this day.