LIVE WEBINAR

Responding to Patient Communication Preferences

Wednesday, November 20th @ 2pm ET

Choosing from a spectrum of new communication tools requires healthcare and patient engagement platforms to stay up-to-date on rising patient expectations. Text messaging, email, and EHR applications have grown in significance since the pandemic, and this shift leaves many providers without the time, opportunity, or resources to explore their patients’ preferences quickly. The stakes are becoming clear. In our patient engagement annual survey, Bandwidth found that 39% of patients are willing to find a new provider entirely if their communication preferences are not met.

Tune in as Bandwidth’s Principal Product Marketing Manager, Kailey Gibbens, is joined by Weave’s Director of Product Design, Payge Kerman, and Sr. Director of Engineering, Justin Mayhew. We’ll be sharing new research on patient communications preferences, highlighting how preferred channels vary by communication type, and how the trend of rising consumer expectations is transforming the healthcare industry.
Attend to learn
  • The latest trends in patient communication
  • What these trends mean for patient & practices
  • How Weave leveraging product roadmaps and customer feedback to proactively respond to changing trends

Register today

Kailey Gibbens

Kailey Gibbens

Product Marketing Manager, Bandwidth

As a product marketing manager for Bandwidth Messaging, Kailey Gibbens is focused on what makes messaging such a powerful tool for Bandwidth’s customers, and often, the challenges they face navigating the industry. While working closely with sales and product, she focuses on understanding our customer’s pain points, messaging use cases & the changing dynamics of the messaging landscape to bring to market a messaging solution that solves the challenges our customers face today.

Payge Kerman

Director of Product Design, Weave

Payge Kerman is a dynamic design executive with a deep commitment to crafting meaningful, user-centered experiences. With expertise spanning UX, design leadership, and DesignOps, Payge excels at leading high-performing teams and developing emotive strategies that connect products with consumers. A vocal advocate for inclusivity in design, Payge’s work has influenced how companies think about accessibility and inclusivity, ensuring products are impactful for all users. As head of Product Design at Weave, Payge drives the vision for a cohesive user experience, upholding a consistent visual identity and a robust, scalable design system that strengthens Weave’s product and brand integrity.

Justin Mayhew

Senior Director of Engineering, Weave

Justin has over 12 years of experience in engineering and product management, currently
serving as the Senior Director of Engineering at Weave. He leads cross-functional teams,
focusing on delivering quality solutions and managing vendor relationships to optimize
costs. Previously, he held several leadership roles at Willis Towers Watson, enhancing
healthcare reimbursement platforms and improving data management systems. Justin is
passionate about leveraging technology to reduce complexity and improve client
outcomes, making him a strong advocate for innovative solutions in the industry.