Subprocessors
Last updated March 31, 2026
Subprocessors
Bandwidth may use our affiliates or the following third-party subprocessors to support processing activities on behalf of our customers in accordance with our Data Protection Addendum and applicable data protection and privacy laws.
A current list of third-party subprocessors is provided below:
| Subprocessor | Bandwidth product/feature | Location of processing |
|---|---|---|
| Amazon Web Services, Inc. (AWS) | Hosted software infrastructure for all Processor Services | USA, EU |
| AWS | Programmable Voice API – Call Recording | USA, EU |
| AWS (Amazon Polly) | Programmable Voice API – Text to Speech (TTS) | USA, EU |
| AWS (Amazon Transcribe) | Programmable Voice API – Call Transcription (STT) | USA, EU |
| Pindrop Security Inc. | Call Verification | USA |
Third-Party AI Services Providers
In addition to our subprocessors, Bandwidth uses certain Third-Party AI Services providers to support AI Services in accordance with our AI Supplemental Terms which, if applicable, will be incorporated by reference on your Order Form for AI Services. If a Third-Party AI Services provider is also a subprocessor, it will be listed on the Subprocessor List above.
A current list of Third-Party AI Services providers is provided below:
| Bandwidth AI Service | Third-Party AI Services provider |
|---|---|
| Activation Agent | AWS Bedrock |
| Activation Agent | Anthropic (via AWS Bedrock) |
| Anomaly Detection for Voice | n/a |