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I am a member of law enforcement or other governmental agency
Legal process information for members of law enforcement including anyone acting in an official capacity on behalf of federal, state, or local governments
Routine and historical records requests
As a courtesy, we verify target telephone numbers for law enforcement based on an informal request to save law enforcement the step of first serving Bandwidth when Bandwidth’s wholesale customer of record is the proper entity to serve to obtain end-user information and other records related to the use of a number. In these cases we are generally able to provide the wholesale customer’s contact information. Our wholesale customer will then make its own independent assessment of any request you may send to them.
Prior to any formal legal service members of law enforcement are strongly encouraged to send an email with the following information to [email protected]
We strive to respond to requests in 1-2 business days — you can help by following these guidelines!
- Full contact information including agency name, address, and phone number
- Target telephone number in the XXX-XXX-XXXX format
- Specific dates for which information is being requested
- Specify if your matter involves calls, texts, or both
For requests involving 10+ numbers please attach a Word, Excel, or text file listing target telephone numbers in the XXX-XXX-XXXX format (one number per line). Do not include parentheses, commas, or dates in this list. Larger requests may take additional time to process.
When a target number is not assigned to a wholesale customer, we will advise you accordingly and request formal legal process.
If you must serve us with legal process in lieu of or in addition to an informal request, then the following applies
- Email [email protected] with a copy of your subpoena, court order, search warrant, or other formal legal process
- If you have multiple requests, please submit only one legal process per email to ensure individual tickets are created in our system
- For requests involving 10+ numbers please attach a Word, Excel, or text file listing target telephone numbers in the XXX-XXX-XXXX format without parentheses (one number per line)
Official Address for Legal Process
Bandwidth Inc.
Attn: Custodian of Records
2230 Bandmate Way
Raleigh, NC 27607 USA
If you are unable to email your legal service, then you must include an email address with your request for our response.
If you have a declared exigent circumstance as established by your own agency’s guidelines, send an email to [email protected] with the word “exigent” in your subject line and include the following information
Please pay close attention to the auto-response message you will receive, it will contain important information about our staffed hours.
- Full contact information including agency name, address, and phone number
- Target telephone number in the XXX-XXX-XXXX format
- Specific dates for which information is being requested
- Specify if your matter involves calls, texts, or both
Exigent requests must be made in writing via email — we cannot provide customer of record information based on a verbal request.
Since Bandwidth is a VoIP service provider and not a wireless carrier, there is no pingable, GPS, or cell site location information native to our numbers.
Lawful intercept (CALEA) orders
Since Bandwidth primarily serves business customers in a wholesale manner, in most cases a lawful intercept implemented on our network will yield limited data. In these cases, the only calls which will always be captured are inbound calls which originate from the PSTN. Outbound calls may be captured if the wholesale customer utilizes the Bandwidth network for the termination of any such outbound calls, and such calls are routed via IP directly to Bandwidth’s network.
Prior to serving us with a lawful intercept order, we encourage you to utilize the informal request process provided above, so that in cases when a target number is assigned to a wholesale customer, you will be able to contact our wholesale customer, who may have their own CALEA solution which may yield more complete data.
If you want to serve us with a lawful intercept order, send an email to: [email protected] and attach a copy of your order. After our review of your order we will engage our Trusted Third Party to contact you for implementation.
I am not a member of law enforcement and I need to serve Bandwidth with a subpoena
Legal process information for anyone who is not a member of law enforcement, including private attorneys and pro se individuals seeking records for court proceedings.
For service of legal process in all civil and criminal proceedings, please serve us via our registered agent on file with your Secretary of State. You must include an email address for response.
If you have been appointed by the court to represent a defendant in a criminal action, we will accept your service of legal process via email to [email protected].
I am a member of the general public with a concern involving a Bandwidth phone number
If you are a member of the general public with a concern regarding a Bandwidth phone number, please use this link: https://www.bandwidth.com/legal/report-a-phone-number/.
If you are interested in our Acceptable Use Policy, it may be found here: https://www.bandwidth.com/legal/acceptable-use-policy/.
Additionally, your concern may be a matter for law enforcement and we encourage you to work with your local law enforcement, as may be appropriate.
Please note: The Law Enforcement Response Team is not able to respond to inquiries from members of the general public.
More about Bandwidth Entities
About Bandwidth.com CLEC, LLC
Bandwidth.com CLEC, LLC is a wholly-owned subsidiary of Bandwidth Inc. Bandwidth will accept service of legal process on behalf of either Bandwidth Inc. and/or Bandwidth.com CLEC, LLC.
This guide is provided for informational purposes and does not constitute a commitment by Bandwidth to provide information. Bandwidth reserves the right to respond or object to any legal compliance request in a manner consistent with applicable law, and further may require reasonable reimbursement in connection with legal compliance responses.