Bandwidth Privacy Notice–Voxbone Turkey

Effective Date: March 17, 2023
Turkish | English

Who we are

Hello there and welcome to the Voxbone Turkey Privacy Notice! This Notice applies to Voxbone Telekomünikasyon ve İletişim Ticaret Limited Şirketi (“Voxbone Turkey”) part of Bandwidth group of companies, which provides electronic communications services in Turkey. We are a cloud-based communications provider for enterprises. Our global solutions include a broad range of software APIs for voice and text functionality, as well as our own IP voice network. A reference to “Voxbone,” is a reference to Voxbone Telekomünikasyon ve İletişim Ticaret Limited Şirketi (“Voxbone Turkey”). For online platforms, websites managed at group level as well as services you may purchase from our other group companies except for electronic communication services in Turkey, Bandwidth and any of its relevant affiliates may also be considered as a data controller. Please also refer to the global Bandwidth’s Privacy Notice HERE.  

As used in this Privacy Notice, “personal data” means any information that relates to, describes, or could be used to identify an individual, directly or indirectly. This does not include anonymous or de-identified data, which does not relate to an identified or identifiable natural person or cannot be linked to or identify an individual.

This Privacy Notice applies to personal data collected by Voxbone Turkey through the website, website and during establishment and performance of a subscription. This Privacy Notice does not cover handling of your personal data as an employee, intern, consultant, contractor or applicant of Voxbone Turkey and does not cover any information collected by third-party sites or content or applications that may link to or be accessible from or on our websites.

Please read this Privacy Notice carefully to understand how we collect and process personal data.

Personal data that we collect

How we collect your personal data

We use different methods to collect personal data from and about you including through:

How we use your personal data

We may use the personal data we collect for one or more of the following purposes:

We may depend on the legal basis for collecting and using the personal data, which are described above.

Voxbone Turkey will not use the personal data we collected for materially different, unrelated, or incompatible purposes without providing you notice. We may use non-personal data for any business purpose. To improve our products and services, we commonly will de-identify/anonymize or aggregate your personal data (so that it can no longer be associated with you), in which case we may use this information indefinitely without further notice to you.

How we share your personal data

We may disclose your personal data to a third party for a business purpose. Voxbone Turkey may share your personal data in the following ways to the extent required to fulfill the purpose for which you provide your personal data, to protect the rights, property, or safety of our business, our employees, our customers, or others and for any other purpose that we disclose herein or in writing when you provide the personal data:

International data transfers

Bandwidth and its affiliates (including Voxbone Turkey) are a global organization, with legal entities, business practices, and technical systems that operate across borders. Your personal data may be collected, transferred to, and stored by us in the European Economic Area and in the United States, and by our subsidiaries and/or third-party service providers that are in other countries. Therefore, your personal data may be transferred and processed outside your jurisdiction and in countries that may not provide for the same level of data protection as your jurisdiction, such as Turkey.

For international transfers outside Turkey due to any reason set forth above (please also refer to the section “How we share your personal data”), we rely on your explicit consent in accordance with Article 9/1 of the Turkish Personal Data Protection Law No. 6698. Your consent will be subject to the consent form you provided us.

Specifically for international transfer of Communications Metadata including traffic data, please also refer to the below for more details:      

For more information regarding international data transfers among Bandwidth affiliates, please visit

Cookies and other tracking technologies

For any information about cookies and other tracking technologies, please refer to our Global Privacy Notice HERE.

Data subject rights

You have certain rights regarding our processing of your personal data under the Turkish Personal Data Protection Law No. 6698. This section describes these rights and how you can exercise them. 

Your rights

Exercising your rights

Except as otherwise noted above, to exercise any of the above rights or if you have any questions about this Privacy Notice, please submit them through our DATA SUBJECT RIGHT REQUEST FORM.

You may also make a complaint about our processing of your personal data to the Turkish Personal Data Protection Authority if we reject your request or our answer is not satisfactory to you. We would, however, appreciate the opportunity to address your concerns before you do so.

How long we retain your personal data

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal, regulatory, tax, accounting or other requirements. After expiration of the applicable retention periods, your personal data will be deleted or anonymized. If there is any personal data that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further use or access of such personal data by our team except for our IT team responsible for storage, protection and back-ups of personal data. To improve our products and services, we commonly aggregate your personal data (so that it can no longer be associated with you), in which case we may use this information indefinitely without further notice to you.

How we protect your personal data

Voxbone takes precautions including administrative, technical, and physical measures to help safeguard against the accidental or unlawful destruction, loss, alteration and unauthorized disclosure of, or access to, the personal data we process or use. You are solely responsible for protecting your account password(s), limiting access to your devices, and signing out of websites after your sessions. You are responsible for any activity conducted using your credentials or passwords. If you believe your password to any of our websites or systems have been compromised, please notify us immediately at [email protected].

Linked websites

For your convenience, hyperlinks may be posted on our websites that link to other websites (“third-party sites”). We are not responsible for the privacy practices of any third-party sites or of any companies that we do not own or control. This Privacy Notice does not apply to third-party sites. Third-party sites may collect information in addition to that which we collect on our websites. We do not endorse any of these third-party sites, the services or products described or offered on such third-party sites, or any of the content contained on the third-party sites. We encourage you to read the privacy notice of each third-party site that you visit to understand how the information that is collected about you is used and protected.


Our websites, products, and services are not directed to children (under the age of 18) and we do not knowingly collect online personal data directly from children. If you are a parent or guardian of a minor child and believe that the child has disclosed online personal data to us, please contact us at [email protected].

Changes to this Privacy Notice

We reserve the right to make corrections or updates to this Privacy Notice at our discretion from time to time. When we do so, we will post the updated Privacy Notice on our website and update the Privacy Notice’s Effective Date. We will notify you of material changes to this Privacy Notice by placing a prominent notice at the top of the Privacy Notice for thirty (30) days and/or by sending a notice to the customer email address you have provided us. We encourage you to periodically review this Privacy Notice.

How to contact us

If you have questions about this Privacy Notice, concerns, or questions, please contact [email protected].

To contact us in writing, please use:
Voxbone Telekomünikasyon ve İletişim Ticaret Limited Şirketi

Attn: Legal–Privacy
Armada Iş Merkezi. Eskişehir Yolu No: 6 Kat: 11 Söğütözü 06520 Yenimahalle/Ankara