Terms & Conditions

Please note: The below terms and conditions may not apply to your services; please see your AGREEMENT for services to determine specific product and service applicable terms and conditions. If you have any questions, please contact your Bandwidth support team.

For Service Orders Executed Pursuant to a Master Service Agreement on or After July 10, 2017

• Outbound Calling
• Outbound Calling (Local)
• Outbound Calling (Carrier)
• Inbound Calling
• Messaging
• Emergency Services (911)
• Dynamic Location Routing Emergency Services (911)
• Enterprise Emergency Notifications
• API
• Bundled Voice Services – Terms and Conditions
• Hosted SMS (Subscriber)
• Hosted SMS (Carrier)

Voice Services Standard Rates and Other Information

• Standard Default Rates – All Toll Free and Domestic Voice Services (Effective September 2015)
• Standard Default Rates for Full and Lite Products – Outbound International (Termination) (Effective May 1 2019 v 2.01.2019)
• International Lite Call Plan Restricted Locations (Effective April 10, 2019)
• Service Level AGREEMENT (If Applicable)
• Data Services (Broadband) Terms & Conditions and Other Customer Documents

Wholesale Voice Outbound & Inbound Calling

• Wholesale Voice Outbound Calling Terms & Conditions
• Wholesale Voice Inbound Calling Terms & Conditions

SIP Origination, Termination & Toll-Free

• SIP Origination – Basic Inbound Terms & Conditions
• SIP Origination – Enhanced Inbound & Local T & C
• SIP LD Termination Terms & Conditions
• SIP Toll Free Terms and Conditions

SIP Trunking & other Voice Services

• Two-Way SIP Trunk Terms & Conditions
• Bandwidth Texting Terms & Conditions
• Inbound-Only SIP Trunk Terms & Conditions
• Outbound-Only SIP Trunk Terms & Conditions
• Enterprise Two-Way SIP Trunk Terms & Conditions
• BoxSet, V1, V2, V3 Terms & Conditions
• Boxset, Unplugged, Terms & Conditions
• Hosted IP-PBX Terms and Conditions