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Operator Connect
for Microsoft Teams

Take Microsoft Teams global with Operator Connect.

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Solve regulatory challenges and simplify telecom migrations with Microsoft Teams Direct Routing partners

Direct Routing for Microsoft Teams is the only complete solution for Direct Routing and Operator Connect with voice, texting, and emergency calling available from a carrier. With software-driven SIP and dynamic emergency calling location routing, you can migrate to Microsoft Teams and maintain compliance with regulatory requirements—all while saving money and resources by pooling usage across users.

Solve for emergency calling

With a hybrid workforce and legacy systems, complying with emergency regulations like RAY BAUM’s Act while migrating to the cloud is complicated. Help improve employee safety and maintain emergency calling compliance with dynamic location routing capabilities and our secure, highly-reliable, nationwide network.

Get better PSTN access

Come direct-to-carrier for greater telephony control and value from your investments with Direct Routing for Microsoft Teams. When you unbundle with Bandwidth, you can direct real-time fail-over control, call forwarding, and re-routes, backed by our award-winning support and regulatory expertise.

Send and receive texts

Truly unify your business communications with Send-to, a Teams messaging app that works natively with your Bandwidth numbers. Your workforce can send and receive texts with customers with channel-wide visibility, all without leaving Microsoft Teams.

What you can do with our Microsoft Teams Direct Routing provider solution?

Save 40% over Microsoft Calling Plans

Enterprises typically save an average of 40% when they power telephony with Direct Routing. Direct Routing for Microsoft Teams lets you create your own custom calling plan built for Direct Routing, all to help you save even more by pooling usage across users.

Migrate with a partner who’s just easier to work with

The Bandwidth support experience means you have a migration partner, not just a provider. From a dedicated onboarding specialist that helps execute on your project plan, to 24/7 NOC and expert support teams, we’re here to guide you through and accelerate your migration.

Verify dynamic location routing with 933 testing

RAY BAUM’s Act requires a dispatchable location—the street address plus additional data like floor, suite, and room. Make sure your dynamic location routing meets compliance standards without burdening emergency calling with live testing calls—only when you use Bandwidth’s 933 testing capabilities.

Easily manage your numbers from one platform

When you migrate your numbers to the Bandwidth platform, you can control all of your telephony from a single source. Manage your numbers across Microsoft Teams, Cisco, Genesys, RingCentral, and beyond—all without disruption.

Microsoft Teams Direct Routing & emergency calling FAQ
Fact sheet

Microsoft Teams Direct Routing & emergency calling FAQ

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Implement 2-way texting with Send-to

Did you know your employees can send and receive SMS and MMS messages with customers, all without leaving Microsoft Teams?

Picking the right PSTN connectivity solution for Microsoft Teams

IT leaders who want to voice-enable Microsoft Teams have a myriad of options. If they want a direct carrier relationship, should they use the tried-and-tested method of Direct Routing, or give Operator Connect a go?

Operator connect Microsoft routing icon

Operator Connect: Direct Routing 2.0

Microsoft’s Operator Connect programme is the next-generation of Direct Routing, designed to let Microsoft customers choose their own carrier for PSTN connectivity in an easy, intuitive way.

With Bandwidth’s Operator Connect solution, you get global coverage and award-winning support, backed by Microsoft Teams’ feature-rich platform.

Operator connect telephone icon

What’s right for you?

If you need granular call control, some on-prem equipment, and have in-house PowerShell and telecom experts, Direct Routing is right for you.

If you want to outsource your SBCs and management, you’re global (or planning to be), and prioritise ease of use, Operator Connect might be better for you.

Go global with Operator Connect →

Ready Set Go

The path to full PSTN connectivity

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Step 1

Map out a project plan with your Bandwidth onboarding specialist


Step 2

Set up parallel SIP trunks with your existing solution

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Step 3

Trigger your no-disruption port to stage all your numbers for migration (or rollbacks if needed)

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Step 4

Configure emergency calling call routing with our easy-to-use dashboard and APIs

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Step 5

Test your voice and emergency calling functionality

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Step 6

Move your users to the cloud in real time with our easy-to-use software

Let’s get started.
Request a free proof of
concept today!